Saturday, August 9, 2008

Computer Problems

I've been going through computer hell recently. The 20" iMac that I'd had for only two years was having a power problem, causing it to shut itself down completely after I'd only put it into Sleep mode. It would be okay if I went to use it within a half hour or so of putting it to sleep, but an hour or more and it would shut down. I must have called Apple tech support at least a half dozen times, each time with someone walking me through some test to try and pinpoint the problem and hopefully resolve it. No luck, I'm afraid, so then it was time to take it in for service.

At the Apple Store they figured it was the power unit and replaced it, assuring me the next day that they had tested it out and it seemed fine. But once I'd hooked it back up at home, it started doing the same damn thing again. When I took it back and they reassessed it, they determined it had a faulty motherboard and would be very difficult or impossible to repair. As it was still covered by the warranty, they told me the only option they had was to give me a brand new computer. In fact, they'd already begun transferring my data over, assuming I'd be receptive to the offer.

Now getting a new iMac in exchange sounds great, right? I thought so too, until I got it hooked up and running at home. I noticed that the screen looked a little unusual, sort of more contrast in the desktop wallpaper image I had on there. Also, I noticed that text at the top of a webpage seemed bolder than it did when it scrolled toward the bottom of the screen. However, it was only when I opened up one of my art files to work on that I realized just how much of a problem there was. As I was working, I noticed that when I altered my head position up or down by only a couple inches, that the tonal value of the image would vary lighter to darker. Standing up and looking down at the screen from a sharp angle made the display image appear washed out, whereas looking up from below made everything very dark, in fact causing almost a negative effect at the extreme angle with black areas turning light against midtones. Very strange indeed!

I thought a search on Google might provide some insight into the problem. Boy, did it ever! I soon discovered that Mac fans were in an uproar about what apparently were inferior quality displays that had been outfitted on all of the latest 20" models. In fact, a class action lawsuit has been launched against Apple for making claims on their website that would seem to differ from what the reality is with these new models. Anyway, I took back the computer the next day and complained that, had I known the screen was vastly inferior to what I'd given up, I would never have agreed to the exchange in the first place. To be fair, the Apple employees were quite understanding and accommodating, and the manager agreed to upgrade me to the 24" model which still had the superior technology in the display. Yes, I did have to pay a little extra to upgrade, but the manager met me halfway, knocking off half the price difference. So, currently I have a 24" iMac that has a beautiful screen and everything seems to be operating as it should.

Knock wood...

1 comment:

Mélanie Daigle said...

Ugh, I remember when I had issues with my iMac G5 in first year... A new power supply and a new logic board later (covered by Apple because of widespread complaints), and everything's working as it should again. Even got a little Wacom tablet out of it because of nightmare service at a local computer store (my iMac went in and out of there a good 3 separate times until they actually fixed anything)! Glad everything worked out for you!